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Growth5 min read

Where Print Still Works for Local Businesses

Most print spend is wasted. The exceptions are specific, physical, and still outperform digital for the jobs they're good at.

Sean Hutchinson

The argument about print versus digital is usually framed as a question of era, which gets it wrong. Print still works, but for fewer jobs. It does a small number of things better than a screen ever will, and everything else worse.

The waste comes from using it for the wrong jobs.

Where the Money Goes to Die

Untargeted volume. Leaflets through doors in an area you guessed at, ads in a publication whose readership you can't describe, flyers handed out to whoever passes. You can't tell who saw it, you can't tell what it did, and you can't adjust.

Anything time-sensitive is also a poor fit, because the lead time between designing and distributing is long enough that the offer is often stale on arrival.

What It Still Wins At

Being physically present at the moment of decision. A well-designed card at a counter, on a table, or in a customer's hand after a job does something a screen can't: it's physically there while the customer is thinking about you.

Signalling seriousness is the second. A cheap flyer and a well-made card carry different information about the business behind them, and customers read that instantly even if they'd never articulate it.

Carrying an action is the third. A physical object that opens something digital, like tapping to leave a review or scanning to see the menu or book, uses print for what it does well and hands the rest to the phone.

How to Spend a Small Print Budget

Fewer, better pieces aimed at moments you can actually name. What's in a customer's hand when they're happiest? What's on the counter when they're paying? What do they take away?

Design quality matters more at low volume, because each piece is doing more work and being looked at more closely. A hundred excellent cards will outperform two thousand forgettable leaflets for most local businesses, and cost less.

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