Refund Policy

Overview

Because VORTURA.ai delivers custom, done-for-you AI automation services that require dedicated team time and third-party tooling, refunds are handled on a case-by-case basis according to the policy below.

One-time build packages

• Before kickoff: If you cancel before your kickoff call, you are eligible for a full refund of the build fee.
• After kickoff, before delivery: You may cancel and receive a partial refund of work not yet performed. Time and third-party costs already incurred are non-refundable.
• After delivery: One-time build fees are non-refundable once the deliverables have been handed off and accepted.

Monthly retainers and subscriptions

• Recurring retainers are billed monthly in advance and may be cancelled with 30 days' written notice.
• Already-paid retainer fees for the current billing period are generally non-refundable, but services continue through the end of the paid period.

Service issues

If something we delivered does not match the agreed scope, contact us within 14 days and we will revise or rebuild the affected work at no additional cost. Our priority is to make it right before issuing a refund.

Non-refundable items

• Third-party fees (domains, hosting, paid software, ad spend, phone numbers, SMS, AI usage credits).
• Work already performed and approved.
• Setup or onboarding fees once work has begun.

How to request a refund

Email support@vortura.ai with your account email, invoice number, and reason for the request. We will respond within 5 business days. Approved refunds are issued to the original payment method within 5–10 business days.

Chargebacks

We ask that you contact us first to resolve any billing concerns before initiating a chargeback. Disputes filed without prior contact may result in account suspension while we respond to the dispute.

Contact

Questions about a charge or refund? Email support@vortura.ai.